Refund policy
Updated November 2, 2026
Start a return · Start an exchange · Start a warranty claim
30-day returns
Changed your mind? You can return your order within 30 days of receiving it. What you get back depends on whether the item was customized for you:
- Items as we sell them (shafts that were not customized, limited editions, clothing and accessories): a 100% refund to your original payment or 100% store credit, when returned in new and unused condition.
- Customized items (shafts we built for you, for example with an adapter tip, a grip or a custom length): 100% store credit as an autoFlex.us gift card, or a refund to your original payment less a 15% restocking fee. The fee is waived when you choose store credit.
Clothing must be unworn and unwashed, with the tags attached. Accessories such as weights and ball markers must be returned as new, in their original packaging.
Return shipping is paid by you, unless the return is because of our mistake (see Damaged, defective or wrong items). Refunds and store credit cover what you paid for the item; shipping charges, such as express shipping, are not refunded.
How to return
Start your return in our returns portal with your order number. Once we approve it, we will email you a return authorization (RA) number and our return address. Please write the RA number on the package and ship it to us; we recommend a tracked service. Items sent back without an RA number cannot be accepted.
Exchanges
Not the right fit? Within 30 days of receiving your shaft, you can exchange it for a different shaft, including a different model, flex or color. If the new shaft costs more or less, we charge or refund the difference. You pay to send the shaft back, and we ship your new shaft with free ground shipping within the contiguous U.S.
How to exchange
Start your exchange in our returns portal with your order number and tell us which shaft you would like instead. We will email you the next steps.
Damaged, defective or wrong items
Please inspect your order when it arrives and let us know in our returns portal right away if an item is damaged, defective or not what you ordered. If the mistake is ours, we email you a free return label once we approve your request, and we make it right with a replacement, a 100% refund or store credit; no restocking fee applies.
Final sale
Gift cards and certified pre-owned shafts are final sale and cannot be returned or exchanged. If we made a mistake with your order, we will always make it right.
Warranty
Every shaft has a 1-year manufacturer warranty from the date of purchase. New shafts bought directly from autoFlex.us, our flagship store, get an exclusive extra year: 2 years in total.
- The warranty applies to the original owner only.
- Purchases from unauthorized dealers or third-party sellers (for example eBay or Amazon) are not covered.
- Shafts that show abuse are not covered.
How to make a warranty claim
Send us a warranty claim through our contact form with your proof of purchase or order number and a short description of what happened. We will email you an RA number and a return address; you ship the shaft to us at your expense, and we ship the replacement free. We check authenticity and cause, and if the failure was caused by a manufacturing defect, we send you a replacement. A replacement does not restart the warranty; it is covered for the rest of the original period.
Refund timing
We will email you once we have received and inspected your return and let you know whether it is approved. Approved refunds go back to your original payment method, less the 15% restocking fee on customized items (none when the mistake was ours); store credit arrives by email as an autoFlex.us gift card. Your bank may take up to 10 business days to post a refund. If more than 15 business days have passed since we approved your return, please check your return in our returns portal.
Good to know
- Returns must be requested by the original purchaser, including for gifted items.
- International orders cannot be returned or exchanged.